Shipping & Returns
Chun Tat Limited provides shipping and returns for shoes ordered through bikerbootsuwq.com. This document explains shipping, the strict 14-day no-reason refund policy, return shipping costs, refund timing, damaged item claims, and the return process. All returns are subject to the conditions stated in this document and the Terms of Service.
Shipping
Chun Tat Limited ships shoes to the delivery address provided by the customer at checkout. Orders are processed after payment authorization and verification. Shipping timelines depend on destination, carrier service level, customs processing, and destination requirements. Delivery estimates are not guaranteed. Tracking information is provided when available. Chun Tat Limited does not promise a specific rapid delivery time. The customer is responsible for providing a complete and accurate delivery address. Chun Tat Limited is not responsible for delays caused by carriers, customs authorities, incorrect addresses, or events beyond reasonable control.
14-Day No-Reason Refund Policy
The customer may request a return within exactly 14 days after receipt of the shoes. No reason is required. This is a strict 14-day no-reason refund policy. The return request must be submitted within the 14-day period. Requests submitted after 14 days are not eligible. To qualify, items must be unused and in original packaging. Shoes must be returned with all original tags, boxes, and accessories. Items showing signs of wear, alteration, damage caused by the customer, or missing components are not eligible. The customer must not send any item before receiving return authorization from Chun Tat Limited.
Return Shipping Costs
The buyer completely bears the return shipping costs. Chun Tat Limited does not provide prepaid return shipping labels. The customer must pay all carrier charges, insurance costs, and any customs or duty fees associated with the return. Original shipping charges are not refunded unless applicable law requires a refund. The customer should use a trackable shipping method. Chun Tat Limited is not responsible for return shipments that are lost, stolen, delayed, or damaged in transit.
Return Process
Step 1: The customer contacts Chun Tat Limited at [email protected] within exactly 14 days after receipt. The request must include the order number and item details. A reason is optional.
Step 2: Chun Tat Limited reviews the request and provides return authorization and instructions. The customer must not ship the item without authorization.
Step 3: The customer packs the shoes securely in original packaging. All original tags, boxes, and accessories must be included. The customer pays all return shipping costs.
Step 4: The customer ships the package to the approved return destination. The recipient must be Chun Tat Limited, the contact phone is +852 5155 7792, and the specific return address is 561 Fuk Wa Street, Cheung Sha Wan.
Step 5: The customer sends the tracking number and carrier name to [email protected].
Step 6: Chun Tat Limited inspects the returned item after receipt. If the item meets the return conditions, Chun Tat Limited approves the refund.
Step 7: The refund is issued to the original payment method after approval. The customer must allow the refund timing described below.
Refund Timing
Refund arrival time is at least 14 days. After Chun Tat Limited receives and approves the returned item, the refund is initiated. The customer must allow at least 14 days for the refund to arrive. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The customer must allow up to 30 days in those regions. Bank processing, card issuer processing, and payment provider delays can extend the time beyond the initial 14-day period. Chun Tat Limited does not control external financial institution processing times.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The customer must contact Chun Tat Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, a clear description of the damage or defect, and photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not eligible. If a damaged or defective item claim is approved, the return process and refund timing in this document apply. The buyer completely bears return shipping costs for all returns.
Non-Returnable and Ineligible Items
Items must be unused and in original packaging to be eligible for return. The customer must return shoes with all original tags, boxes, and accessories. Items that are used, worn, altered, damaged by the customer, missing tags, missing accessories, or not in original packaging are not eligible for return. Any item that does not meet the return conditions in this document is not eligible for a refund. Chun Tat Limited reserves the right to reject any return that does not satisfy these conditions.
Contact Information
For shipping questions, return authorization, damaged item claims, and refund inquiries, the customer contacts Chun Tat Limited at [email protected]. The contact phone is +852 5155 7792. The business address is 561 Fuk Wa Street, Cheung Sha Wan. The website is bikerbootsuwq.com.